FAQ

 Shipping

Current shipping rates are calculated based on weight, dimensions, origin, and destination.
Your shipping fee (if any) will be clearly stated during the checkout.
We try our best to deliver items to our customers quickly with minimal shipping rates.

Please note: kpxian.com is not responsible for any import customs duties or tax fees.
When a customer makes a purchase from us he/she becomes an importer,
and the importer is responsible for importing of the parcel into his/her country borders.
Customs policies vary widely from country to country, so please contact your local customs office for more information.

You can track your order online 24 hours/ Delivery 7 ~ 15 days by following these steps:
1. Go to http://kpxian.com/ -> mypage -> Project management - Buyer Dash Board
2. Press "Order tracking" to process
3. Enter your order number then, you can check your order status.

Tracking information may not be available for your package.
it will be available within the next 24 hours when our logistic partners have updated their records.

If after 1 business day you still have problem with your tracking number,
please reach out to us at http://kpxian.com/index.php?ctl=contact We will assist you right away.

 Returns

http://kpxian.com/ -> mypage -> Project management - Buyer Dash Board

 Refunds

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, depending on your original payment method.